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I took the make and model number and after a bit of hunting, I found the service manual online. It appeared that the back would come off with the removal of 30 screws in 6 different sizes, and if need be, another 2 screws to remove the side panel where the SDCard slot was. I emailed her back with the details and suggested that given a cross-head screwdriver, she could probably do it. But have an egg box handy for the screws, and mark each compartment to show which screws it contained.